Careers

Let's do something great together

We are always looking for bright, talented people with a passion to grow and the desire to bring something special to our team. Contact us about opportunities at Pinnacle Campus Living: info@pinnaclecampusliving.com

General Manager

  • Position reporting structure
  • Reports to

    VP of Operations

  • Supervises

    Assistant General Manager; Marketing/Leasing Manager, Resident Life Director, Office Manager, Maintenance Supervisor, Community Ambassadors, Office Assistants

The General Manager serves as the Chief Operating Officer of their respective community with full responsibility for the overall operations and profit and loss of the property. The General Manager is one of the members of the Pinnacle Campus Living senior management team. Our team is a dynamic group whose collective mission is to promote the happiness, success, and peace of mind of its residents, customers, parents and university. Team members must be dedicated to advancing the goals and values of Pinnacle Campus Living, while supporting each other in their endeavors and striving for success every day.

The General Manager’s primary function is managing the overall operation of their community and the effective execution of all phases of staffing and administration, accounting, marketing and leasing, maintenance, capital improvements, residence life, customer service, weekly and monthly reporting, and other projects necessary to provide for a well-rounded living-learning experience.

Key Responsibilities

  • Foster the development of a community that is conducive to student growth, academic success, and a positive, enjoyable residential experience. Work with other members of the management team to ensure operational standards and procedures are established, implemented, monitored and adhered to. Develop positive, friendly and professional relationships with residents and their guests. Train and develop on-site employees according to Company policies and procedures. Work with management team to establish goals and objectives for the community. Lead staff meetings, as well as supervise and train all employees to ensure their experience is one of growth, development, and satisfaction.
  • Develop, implement and maintain appropriate training programs for staff members involved in leasing activities (leasing, touring and customer service, including lease administration), and serve as a resource to the leasing and marketing staff. Handle sales calls, tours and presentations when necessary. Serve as a referral resource for residents and staff to the campus and surrounding community. Budget all marketing and leasing plans, and other aspects of running the property.
    Supervise, train and support all staff. Assist the Assistant General Manager and the Resident Life Director in adjudicating student behavioral issues; mediate roommate conflicts and respond to resident complaints. Implement and supervise the Resident Handbook as situations warrant. Resolve student issues directly, and with the assistance of staff. Track maintenance requests from residents and follow up with maintenance department to ensure that requests have been completed timely and properly. As required, inspect apartments, common areas and entire community to ensure adherence to property standards. Work with team to schedule “turn” to ensure apartment units are available for scheduled move-ins. Address lease violations through one-on-one meetings, letters, fines and/or evictions as the violation warrants.
  • Manage all costs and expenses of all departments in order to maximize Net Operating Income (profitability of the operation). Ensure all financial controls are adhered to in conformity with written or oral policies and procedures. Monitor residents’ accounts to ensure accuracy and timeliness of resident charges and collections. Recommend and implement corrective action concerning internal control, presentation and organization.

Other Responsibilities

  • Develop relationships with applicable campus departments and organizations and their key representatives to target appropriate student services and marketing opportunities. Conduct outreach efforts to community businesses and organizations to obtain resources, giveaways and good will that will augment the residence life program and marketing efforts. Stay current with events and issues happening on campus and within the local community.
  • Develop and oversee the Residence Life/Programming budget and funds allocated for particular accounts on an annual and monthly basis. Plan how various funds will be allocated during the year. Use creativity and negotiation skills to achieve the best value when making purchases. Supervise and manage spending for Community Ambassador organized events.

Qualifications and Requirements

  • Proficiency in MS Office applications
  • Strong oral and written communication skills
  • Strong problem solving, organizational and customer service skills
  • Ability to effectively supervise and motivate staff members
  • Ability to work without direct supervision
  • An understanding of campus departments including on-campus housing
  • Experience supervising college students, either in student housing or related department
  • Commitment to the business and marketing aspects of private sector student housing
  • Bachelor’s Degree (preferred)
  • Experience in property management (student housing preferred)
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Assistant General Manager

  • Position reporting structure
  • Reports to

    General Manager

  • Supervises

    Marketing/Leasing Manager, Maintenance Manager, Community Ambassadors and other Managers

Position is responsible for assisting the General Manager with the management of all on site operations and achieving property financial and operational objectives as defined by Pinnacle Campus Living management. Duties include ensuring all traffic, prospect, leasing, renewal and revenue data is accurate, producing daily, weekly and monthly activity and operating reports, and correctly maintaining resident files. The position also works closely with the General Manager and other managers to ensure that all activities are conducted in compliance with all local, state and federal employment, housing, safety, landlord/tenant and real estate laws.

Key Responsibilities

  • Work with the General Manager and other members of the property team to maximize revenues and adhere to budgeted cost parameters. This includes ensuring financial information and various analyses (ongoing revenue and expense items) are materially correct.
  • Work with office staff and collection agencies to manage collections. Oversee that all revenue data is posted correctly on all applicable management software. Oversee the billing of all additional rental income.
  • Take service requests from residents and work with maintenance team to ensure adherence to customer service standards. Work with on-site staff so that resident issues are dealt with in a timely manner and that proper follow through is complete. Always place resident needs and requests as a number-one priority and follow up with the resident to assure satisfaction.
  • Work closely with the General Manager to ensure operational standards and procedures are established, implemented and monitored.

Other Responsibilities

  • Assist Resident Life Director with scheduling, organizing and hosting resident functions.
  • As required, show and lease apartments; as well as inspect units, common areas and property to insure adherence to property standards.

  • Maintain awareness of customer acceptance and satisfaction.
  • Support internal policies, even when facing adversities.
  • Work with legal counsel and local officials to perform evictions as required.
  • Keep abreast of industry trends and local market conditions.
  • Compile data for special and periodic reports as requested.
  • With General Manager, train and develop on-site employees according to company policy and procedures.
  • With General Manager and team, schedule turn keys and ensure apartment units are available for scheduled move-ins.
  • With General Manager, ensure adherence to Company and state safety standards, policies and procedures. Work with property manager to ensure that all safety inspections are completed as required and comply with Company key control policies.

Qualifications and Requirements

  • Experience in property management is a must, preferably student housing
  • Customer-centric focused personality
  • Ability to effectively supervise and motivate staff members
  • Ability to communicate effectively with all levels of staff and supervised subordinates
  • Self-motivated and self-directed
  • Knowledge of and experience with applicable software
  • Ability to assert oneself with a high level of self-confidence
  • Ability to work without direct supervision and under varying degrees of pressure
  • Perseverance to accomplish and successfully implement long-term goals
  • Four-year degree preferred
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