We Are Closely Monitoring COVID-19

COVID-19

Dear Valued Residents,

With COVID-19 on the rise, effective immediately, Pinnacle Campus Living has moved towards the implementation of virtual work procedures across the country. This includes us closing our Leasing Office to the public and operating under the guidelines of a new COVID-19 Isolated Work Response Plan. While, for now, our staff is allowed to be present, we will let you now if that changes.

We Are Just a Click or Phone Call Away!
While our doors are closed, we’re open for business. We are happy to assist you via phone, email, you’re your resident portal. We also would like to encourage you to pay your rent online and for the month of April, “Property Name” will waive the ACH processing fees.

Air Conditioning/Trash
If you plan on being away from your apartment for any extended number of days, please leave your air-conditioning at no more than 75 degrees. Please also remove all trash from your apartment home and dispose of properly before leaving.

We look forward to continuing to assist you!

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COVID-19 FAQ – UPDATED March 19, 2020

Dear Residents and Guarantors, please see additional update to our COVID-19 FAQ.

Has anything changed with the way we are to contact members of the management team at my community?

With the CDC’s continued strong advisement of social distancing, we have decided to change the status of our community offices to non-contact offices. While our offices will remain staffed and open, the doors and access to our office is closed to residents and visitors at this time. Please reach out to our community team via phone, email, chat or text as the teams will continue online leasing efforts and providing essential services to our current residents. We are encouraging residents to limit office visits and use the phone/email to communicate.

With so many businesses closing, are we to anticipate a moment in the future were members of our management team will be unavailable to residents or guarantors?

Our communities are currently considered “essential services” to serve our residents, therefore we are of the current opinion we can remain open even with a mandated government shutdown in place. Additionally, while physical access is restricted, our team members will still be available as mentioned above. Things may change so please stay up to date on our website.

I referred a friend, are they still able to tour my community with a team member?

Yes, they are absolutely able to tour. Physical tours are restricted at this time; however we are offering virtual tours to all that are interested. Please contact your community office and our team will coordinate a tour.

When can we begin to submit non-essential work orders?

At this time, we will continue to ask that residents submit only emergency/essential work orders. Further, we are asking that you indicate if anyone is sick or under self-quarantine in the unit at the time of work order submittal. If not, we will call the unit to confirm and if not sick, we will proceed with the maintenance request. Our maintenance team should wear nitrile gloves and will seek out resident permission prior to entering an apartment home to complete the maintenance request. If you are sick, we will not perform the maintenance request and reschedule until a later date.

Emergency/ essential work orders would be:

  • No Heat
  • Broken window, door, latches or locks
  • Frozen pipes
  • Water leak
  • No electricity
  • Gas smell
  • Refrigerator inoperable
  • Toilet inoperable
  • No hot water
  • Fire
  • Garbage disposal not working creating sink backup
  • Animal in apartment
  • Carbon monoxide detectors
  • Mold and mildew
  • Missing railings and/or gates, loose balcony, stairway handrail, etc.

I’m utilizing a food and grocery delivery service, are they permitted inside of our building?

For our mid-rise and high-rise communities, all deliveries must be picked up at the front door until further notice.

How do I get my packages delivered?

If your site uses a package room or locker, all will remain as is—please wash hands thoroughly before and after picking up a package (sing Happy Birthday song 2x…see The Five above).
For those sites with no package lockers, please have the carrier deliver directly to your door as, for now, we will not be accepting packages at the office. For packages that have already been received in the office, we will be contacting you and will schedule delivery to your door. If you are experiencing any kind of illness, we will gladly schedule a time and deliver packages to you outside your door.

How many guests are we allowed to have visit our apartment home?

At this time, we are strongly advising that guests be limited to 2 guests per unit each day. If you have any questions or concerns please contact your community office.

It is possible at some point we may have residents who are self-quarantined or have tested positive for the virus. We hope that residents who find themselves in this situation will follow the recommendations of public health officials. We will continue to provide information and take precautions as directed by public health officials and will continue to respect the privacy of our residents. If you have questions or concerns about your health, we encourage you to contact your doctor or the health department.

*Be on the lookout for our social media activities and giveaways! *

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COVID-19 FAQ – UPDATED March 17, 2020

Dear Residents and Guarantors, please see additional update to our COVID-19 FAQ.

Has anything changed with the way we are to contact members of the management team at my community?

With the CDC’s continued strong advisement of social distancing, we have decided to change the status of our community offices to non-contact offices. While our offices will remain staffed and open, the doors and access to our office is closed to residents and visitors at this time. Please reach out to our community team via phone, email, chat or text.

With so many businesses closing, are we to anticipate a moment in the future were members of our management team will be unavailable to residents or guarantors?

Our communities are currently considered “essential services” to serve our residents, therefore we are of the current opinion we can remain open even with a mandated government shutdown in place. Additionally, while physical access is restricted, our team members will still be available as mentioned above. Things may change so please stay up to date on our website.

I referred a friend, are they still able to tour my community with a team member?

Yes, they are absolutely able to tour. Physical tours are restricted at this time; however we are offering virtual tours to all that are interested. Please contact your community office and our team will coordinate a tour.

When can we begin to submit non-essential work orders?

At this time, we will continue to ask that residents submit only emergency/essential work orders. Further, we are asking that you indicate if anyone is sick or under self-quarantine in the unit at the time of work order submittal. If not, we will call the unit to confirm and if not sick, we will proceed with the maintenance request. Our maintenance team should wear nitrile gloves and will seek out resident permission prior to entering an apartment home to complete the maintenance request. If you are sick, we will not perform the maintenance request and reschedule until a later date.

I’m utilizing a food and grocery delivery service, are they permitted inside of our building?

For our mid-rise and high-rise communities, all deliveries must be picked up at the front door until further notice.

How do I get my packages delivered?

If your site uses a package room or locker, all will remain as is—please wash hands thoroughly before and after picking up a package (sing Happy Birthday song 2x…see The Five above). Otherwise, please have the carrier deliver directly to your door as, for now, we will not be accepting packages at the office. For packages that have already been received in the office, we will be contacting you and will schedule delivery to your door.

How many guests are we allowed to have visit our apartment home?

At this time, we are strongly advising that guests be limited to 2 guests per unit each day. If you have any questions or concerns please contact your community office.

*Be on the lookout for our social media activities and giveaways! *

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COVID-19 FAQ – UPDATED March 16, 2020

Dear Residents and Guarantors,

With the increasing spread of the coronavirus (COVID-19) within cities across our country, as an organization we are taking immediate action to ensure the safety and security of our residents and employees. For all Pinnacle Campus Living communities the safety of our residents and team members is always our highest priority. Our team has decided to take preventative action to ensure that our residents, guarantors and team members are informed and to provide ease of mind. Within this correspondence you will find a compilation of frequently asked questions that will assist our students, guarantors, and team members in understanding changes at your community.

How will I know if my community is affected by COVID-19?

At this time, we have not been made aware of any cases of COVID-19 at any of our communities. In the event that we are notified of any confirmed resident or site employee where residents are affected, we will immediately notify the community directly and work with state and local health departments and the CDC for assistance.

What is the best way to contact members of the management team at my community?

With the CDC’s advisement of social distancing to assist with keeping residents and team members healthy, we ask that all residents reach us by the office phone number, email, chat or text when the need for contact arises. Until further notice we strongly advise that all residents refrain from in-person visits to your community management office. Our team members are still on hand to provide best in class customer service to all our residents.

My university announced that in-person classes are canceled until further notice. Does this affect my lease in any way?

There are absolutely no changes to your lease or residency status at your community due to the university cancelling in person classes.

Can I still submit maintenance requests?

Yes, you can still submit maintenance requests through the resident portal. We do ask that all residents use their discretion to focus on the priority items. For smaller low priority items that isn’t an emergency we ask that you consider a delay in those requests at this time. We request transparency from our residents to let us know if anyone in their apartment home is sick or has shortness of breath, mild fever or cough.

Will the common areas and community amenities still be available for use?

All common area and community amenities will be closed for a period of time. This may include the fitness centers, business centers, study rooms, pool and recreational rooms. We will communicate anticipated date of reopening and access once it is determined.

Will the community still be holding community wide events?

Effective immediately all community wide group events will be canceled or postponed until further notice. Please look to our social media for social events and giveaways!

How can I pay my rent?

We encourage all residents to pay their rent by utilizing our online resident portal or by directly mailing a physical payment to our community management office.

How can I retrieve my packages?

We have kindly requested that all carriers attempt to deliver all packages to individual front doors to your apartment home. If you are not home, the carrier will deliver them to our office.

My roommate just got back from an international Spring Break trip and is sick, what do I do?

We advise that you encourage your roommate to contact their primary care physician immediately. You should also practice social distancing and ensure the common areas in your apartment home have been thoroughly cleaned and disinfected. For reference, please refer to CDC guidelines here: https://www.cdc.gov/coronavirus/2019-nCoV/summary.html#anchor_1580064337377

Can I have visitors to my apartment home?

We advise that you use your best judgement when bringing any visitors into your home. We have not imposed any restrictions at his time.